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FAQ

Shipping Time Frames

Since every piece is custom made one by one, by hand, to each customers specific measurements, height and color requested, and due to the VERY HIGH demand of our product, orders typically take 2 weeks to 1 month to make. If you need a deadline secured you can elect to place a RUSH ORDER and receive your piece by a deadline (details below)

Rush Shipping

To place a rush order simply select "RUSH SHIPPING" during checkout. Rush shipping is available for an additional $53.00 more than standard shipping and guarantees that your package will arrive by the due date provided by the client. The earliest we can complete your order is DAYS from the date of payment, plus 2 business days shipping time. To place a rush order select "RUSH SHIPPING" during checkout, then email Shopbohemianbrand@gmail.com your order ID or full name and event date and we'll begin processing your rush order request immediately. You must email us your event date, to secure your deadline.

 

International Shipping

Yes, we do international shipping frequently. International orders take one month depending on the current volume of orders, plus 6 days shipping. We ship ALL over the world for only $29. We even ship to US army APO addresses too. We can also do International Rush orders to arrive to you in as little as 2 weeks.

 

Measurements

How do I get my measurements?

It is VERY important you give us the correct measurements. Waist (measure the smallest part of your waist without sucking in) and hip (measure the fullest part of your hip/butt). Walmart, Jo Ann's and Michael's have measuring tapes available for $1. Alterations shops and local seamstresses can take your measurements for free as well. If you can not get exact measurements 

 

 What payment methods do you accept?

We accept Credit or Debit Cards (Visa or MasterCard). 

 

​Can you make changes/customizations to one of your designs? 

Yes. All pieces are custom made so it is easy for us to make small customizations for free. Simply write the customizations you would like made in the "customization requests" field on the item you're ordering's page before adding it to your shopping cart. If we have any questions we will email you once the order is received. If the customization request is very complicated we will send you an invoice for the additional amount. But all simple customization requests are 100% free.

​Can you make me a custom design that is not on the site? 

Yes. Please see the Custom Catalog Page to see details on custom orders. Since custom making a new pattern and design is so complex and time consuming, we can only do custom orders that start at $120 and go up from there unless it’s a minor change with in a already created design. 

 

 

FREE Alterations

We offer 100% free alterations on all items. If a product does not fit for any reason we are more than happy to alter it so it will fit you. Please include a picture of you wearing the piece and a detailed description of alteration needed, so we can ensure it fits you perfectly. 

***Please note:

  • All garments must be returned unworn and unwashed within 14 days for alterations.
  • We only offer ONE time alterations.
  • For any further alterations after the first, there may be a labor charge. 
  • Please email pictures of yourself in the garment for alterations to ShopBohemianbrand@gmail.com or Message our 24 hour support . 

 

Returns & Refunds

What is your Return Policy?

Since every piece is made custom for each individual customer's specific measurements and color requests, we can not offer refunds. We can do absolutely NO exchanges or refunds. However, we still want all customers to be happy with our services. If you have any concerns please reach out to us at shopbohemianbrand@gmail.com and we can only do 100% FREE alterations.

   

Are deposits or custom designs refundable?

Deposits and custom designs are 100% non refundable. The purpose of a deposit is to purchase fabrics, materials and LOCK IN your order. So once a deposit is paid we immediately use it to purchase the materials/fabrics to make your gown; therefore, we can not issue refunds under any circumstance. We only offer deposits on purchases over $300.

 

How do I track my package?

When item is shipped a tracking link will automatically be emailed to you immediately. If you have not received the tracking link and you are wanting an estimated shipment date please message our Customer Chat Support or email bohemianbrandbyelle@gmail.com put "track package" in subject line. Then provide us with your full name or order ID.

 

Can I see pictures of the fabric colors?

If you have any questions regarding fabric colors. Please see the Custom Catalog Page where you will find our fabric selection as well as color swatches . 

What do I do, if I can not place an order on the website?

Email a picture of the product you'd like to order along with your phone number and measurements to bohemianbrandbyelle@gmail.com We will email you an invoice manually.

 

Military Shipping

Yes, we ship to all US army international and US bases via USPS mail. 

      

    I cannot find the answers to my questions, how do I reach Customer Service?

     

    Please message our Customer Chat Support or email Shopbohemianbrand@gmail.com

     

    ​Technical Issues on Website

    I'm having technical difficulties with the website?

    Please message our Customer Chat Support or email Shopbohemianbrand@gmail.com with a description of the issue .